Frequently Asked Questions

  • What if I receive a damaged item?

    If you have received an item with defects or if you have received the wrong item entirely (wrong size, color, or product) from what you have ordered, please email us creewallart@gmail.com

  • Can I cancel my order after I've placed it?

    You can cancel or make any changes to your order in 2 business day after you place it. For this, please email us creewallart@gmail.com - Once an order has been shipped, we cannot cancel it.

  • What if my order hasn't arrived?

    If your order hasn’t arrived, please check your tracking number in your shipment confirmation email. If you still can't locate your order, please email creewallart@gmail.com we'll be happy to help.

  • How long will it take for my order to arrive?

    ** All shipping dates are approximate. You can clarify the exact delivery time of your order by sending us a request.

    Shipping to the USA takes from 7-10 days.

    Shipping to Europe takes from about 7-10 days, except for bags, which take about 20 days to arrive.

    Shipping to Canada takes about 51 days.

    Shipping to Australia and New Zealand for long sleeves, prints and phone cases takes no more than 10 days. Other items may take 20 days.

    Shipping to other parts of the world may take 20 days.

    Calendars are shipped only from Europe, the delivery time depends on how far your address is from the European Union.

    Bags are shipped only from the USA, the delivery time may vary depending on your location.

    Delivery of originals takes up to 30 days.

  • What is your return policy?

    Items must be returned within 14 days from receiving the package.

    The returned items must be unused.

    To return an item, please email us creewallart@gmail.com and we will send you shipping instructions and address.

    Returns are made to 3 warehouses around the world, you will be sent to the one closest to you.

    USA, New Castle

    Germany, Berlin

    Australia, Sydney

    Once we receive your returned item at our warehouse, we process your return. Refunds will be issued to the original payment method.

  • How much does shipping cost?

    Free worldwide shipping on all orders